Patrick Holmes
Head of Cloud Delivery · Infrastructure & Security Tribe
Working at Sky Betting & Gaming since 2016
Member of the Infrastructure & Security Tribe, responsible for the operational delivery of the SBG cloud platforms and infrastructure services
Articles by Patrick
Lessons Learned for Incident Commanders
Incident command is a reasonably new area of focus for SBG. In a nutshell we have a nominated technical person known as the Incident Commander (IC) who gives direction in order to resolve an incident and restore service as quickly as possible.
This blog post contains some of the insights and ‘lessons learned’ by our teams from their experiences in live incidents and exercises (known internally as fire drills) as they work to improve their skills and reduce our Mean Time To Resolution
13 minute read